Stuck On Hold Act

Hozzl · 2025-12-05T16:59:12Z

Explore the details of Senate Bill 3170 Stuck On Hold Act currently in Congress. Get insights into its purpose, current status, sponsors, and potential impact on Armed Forces and National Security. Stay informed on legislative developments.

12/5/2025, 4:59 PM

Summary of Bill S 3170

The "Stuck On Hold Act," introduced in the 119th Congress as Senate Bill 3170 on November 10, 2025, aims to address issues related to being placed on hold in customer service calls or inquiries. Specific provisions and directives within the bill are not provided in the available context, and additional details would be found in the official bill text available at the provided URLs.

Congressional Summary of S 3170

Stuck On Hold Act

This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.

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Current Status of Bill S 3170

Bill S 3170 is currently in the status of Bill Introduced since November 10, 2025. Bill S 3170 was introduced during Congress 119 and was introduced to the Senate on November 10, 2025. Bill S 3170's most recent activity was Read twice and referred to the Committee on Veterans' Affairs. as of November 10, 2025

Bipartisan Support of Bill S 3170

Total Number of Sponsors

Democrat Sponsors

Republican Sponsors

Unaffiliated Sponsors

Total Number of Cosponsors

Democrat Cosponsors

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Unaffiliated Cosponsors

Policy Area and Potential Impact of Bill S 3170

Primary Policy Focus

Armed Forces and National Security

Alternate Title(s) of Bill S 3170

A bill to direct the Secretary of Veterans Affairs to implement an automated system with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes.