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Stuck On Hold Act
4/30/2026, 11:03 AM
Summary of Bill S 3170
The "Stuck On Hold Act," introduced in the 119th Congress as Senate Bill 3170 on November 10, 2025, aims to address issues related to being placed on hold in customer service calls or inquiries. Specific provisions and directives within the bill are not provided in the available context, and additional details would be found in the official bill text available at the provided URLs.
Congressional Summary of S 3170
Stuck On Hold Act
This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.
Read the Full Bill
Current Status of Bill S 3170
Bill S 3170 is currently in the status of Bill Introduced since November 10, 2025. Bill S 3170 was introduced during Congress 119 and was introduced to the Senate on November 10, 2025. Bill S 3170's most recent activity was Committee on Veterans' Affairs. Hearings held. as of April 29, 2026
Bipartisan Support of Bill S 3170
Total Number of Sponsors
1Democrat Sponsors
0Republican Sponsors
1Unaffiliated Sponsors
0Total Number of Cosponsors
1Democrat Cosponsors
1Republican Cosponsors
0Unaffiliated Cosponsors
0Policy Area and Potential Impact of Bill S 3170
Primary Policy Focus
Armed Forces and National SecurityAlternate Title(s) of Bill S 3170
A bill to direct the Secretary of Veterans Affairs to implement an automated system with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes.
A bill to direct the Secretary of Veterans Affairs to implement an automated system with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes.
Comments
Sponsors and Cosponsors of S 3170
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