Stuck On Hold Act

Hozzl · 2025-12-05T16:59:04Z

Explore the details of House Bill 5992 Stuck On Hold Act currently in Congress. Get insights into its purpose, current status, sponsors, and potential impact on Armed Forces and National Security. Stay informed on legislative developments.

12/5/2025, 4:59 PM

Summary of Bill HR 5992

The "Stuck On Hold Act" (H.R. 5992) was introduced in the 119th Congress on November 10, 2025. The bill aims to address issues related to extended wait times in customer service systems. Specific details on the provisions or directives outlined in the bill are not available in the provided context object.

Congressional Summary of HR 5992

Stuck On Hold Act

This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.

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Current Status of Bill HR 5992

Bill HR 5992 is currently in the status of Bill Introduced since November 10, 2025. Bill HR 5992 was introduced during Congress 119 and was introduced to the House on November 10, 2025. Bill HR 5992's most recent activity was Referred to the Subcommittee on Economic Opportunity. as of November 17, 2025

Bipartisan Support of Bill HR 5992

Total Number of Sponsors

Democrat Sponsors

Republican Sponsors

Unaffiliated Sponsors

Total Number of Cosponsors

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Policy Area and Potential Impact of Bill HR 5992

Primary Policy Focus

Armed Forces and National Security

Alternate Title(s) of Bill HR 5992

To direct the Secretary of Veterans Affairs to implement automated systems with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes.