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Stuck On Hold Act
12/5/2025, 4:59 PM
Summary of Bill HR 5992
The "Stuck On Hold Act" (H.R. 5992) was introduced in the 119th Congress on November 10, 2025. The bill aims to address issues related to extended wait times in customer service systems. Specific details on the provisions or directives outlined in the bill are not available in the provided context object.
Congressional Summary of HR 5992
Stuck On Hold Act
This bill requires the Department of Veterans Affairs (VA) to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 10 minutes. The VA must also issue guidance to reduce the average wait time to no more than 10 minutes.
Read the Full Bill
Current Status of Bill HR 5992
Bill HR 5992 is currently in the status of Bill Introduced since November 10, 2025. Bill HR 5992 was introduced during Congress 119 and was introduced to the House on November 10, 2025. Bill HR 5992's most recent activity was Referred to the Subcommittee on Economic Opportunity. as of November 17, 2025
Bipartisan Support of Bill HR 5992
Total Number of Sponsors
1Democrat Sponsors
0Republican Sponsors
1Unaffiliated Sponsors
0Total Number of Cosponsors
26Democrat Cosponsors
6Republican Cosponsors
20Unaffiliated Cosponsors
0Policy Area and Potential Impact of Bill HR 5992
Primary Policy Focus
Armed Forces and National SecurityAlternate Title(s) of Bill HR 5992
To direct the Secretary of Veterans Affairs to implement automated systems with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes.
To direct the Secretary of Veterans Affairs to implement automated systems with callback functionality for each customer service telephone line of the Department of Veterans Affairs, and for other purposes.
Comments
Sponsors and Cosponsors of HR 5992
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