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Improving Veterans’ Experience Act of 2025
12/20/2025, 9:06 AM
Summary of Bill HR 3578
This bill, designated as H.R. 3578 in the 119th Congress and introduced on May 23, 2025, aims to amend title 38 of the United States Code to create the Office of Veterans Experience and includes additional provisions.
Congressional Summary of HR 3578
Improving Veterans’ Experience Act of 2025
This bill establishes the Veterans Experience Office within the Department of Veterans Affairs (VA) to carry out the key customer experience initiatives of the VA relating to veterans’ and beneficiaries’ satisfaction with and usage of VA benefits and services.
Additionally, the office must
- require the heads of other organizations and offices within the VA to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts;
- collect veteran-derived data to determine satisfaction and for use in policymaking;
- provide strategic guidance and strategies to VA entities for engaging with veterans and beneficiaries;
- assess and advise the VA on the accuracy and helpfulness of websites and customer-facing information of the VA; and
- assess and advise the VA on the status and opportunities for improvement of the customer service efforts of the VA.
The requirements of this bill terminate on September 30, 2028.
The Government Accountability Office must analyze and report on the methodology, effectiveness, and implementation of the VA’s approach to improving veteran and beneficiary customer experience and satisfaction.
Read the Full Bill
Current Status of Bill HR 3578
Bill HR 3578 is currently in the status of Bill Introduced since May 23, 2025. Bill HR 3578 was introduced during Congress 119 and was introduced to the House on May 23, 2025. Bill HR 3578's most recent activity was Referred to the Subcommittee on Oversight and Investigations. as of December 19, 2025
Bipartisan Support of Bill HR 3578
Total Number of Sponsors
1Democrat Sponsors
1Republican Sponsors
0Unaffiliated Sponsors
0Total Number of Cosponsors
2Democrat Cosponsors
2Republican Cosponsors
0Unaffiliated Cosponsors
0Policy Area and Potential Impact of Bill HR 3578
Primary Policy Focus
Armed Forces and National SecurityAlternate Title(s) of Bill HR 3578
To amend title 38, United States Code, to establish the Office of Veterans Experience, and for other purposes.
To amend title 38, United States Code, to establish the Office of Veterans Experience, and for other purposes.
Comments
Sponsors and Cosponsors of HR 3578
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