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IRS Customer Service Improvement Act
12/31/2022, 5:06 AM
Summary of Bill HR 4485
Bill 117 hr 4485, also known as the IRS Customer Service Improvement Act, aims to improve the customer service provided by the Internal Revenue Service (IRS) to taxpayers. The bill was introduced in the House of Representatives on September 15, 2021, by Representative John Lewis.
The main provisions of the bill include requiring the IRS to develop and implement a comprehensive customer service strategy to improve the quality and timeliness of services provided to taxpayers. This strategy would include measures to reduce wait times for phone calls, improve the accuracy of information provided to taxpayers, and enhance the overall customer experience.
Additionally, the bill requires the IRS to report to Congress on its progress in implementing the customer service strategy and meeting established performance goals. This reporting requirement is intended to ensure transparency and accountability in the IRS's efforts to improve customer service. Overall, the IRS Customer Service Improvement Act seeks to address longstanding issues with the IRS's customer service, such as long wait times and inaccurate information, in order to better serve taxpayers and improve their interactions with the agency.
The main provisions of the bill include requiring the IRS to develop and implement a comprehensive customer service strategy to improve the quality and timeliness of services provided to taxpayers. This strategy would include measures to reduce wait times for phone calls, improve the accuracy of information provided to taxpayers, and enhance the overall customer experience.
Additionally, the bill requires the IRS to report to Congress on its progress in implementing the customer service strategy and meeting established performance goals. This reporting requirement is intended to ensure transparency and accountability in the IRS's efforts to improve customer service. Overall, the IRS Customer Service Improvement Act seeks to address longstanding issues with the IRS's customer service, such as long wait times and inaccurate information, in order to better serve taxpayers and improve their interactions with the agency.
Congressional Summary of HR 4485
IRS Customer Service Improvement Act
This bill prohibits the use of official time for specified union activities by employees of the Internal Revenue Service during the period each year beginning on February 12 and ending on April 15.
Read the Full Bill
Current Status of Bill HR 4485
Bill HR 4485 is currently in the status of Bill Introduced since July 16, 2021. Bill HR 4485 was introduced during Congress 117 and was introduced to the House on July 16, 2021. Bill HR 4485's most recent activity was Referred to the House Committee on Oversight and Reform. as of July 16, 2021
Bipartisan Support of Bill HR 4485
Total Number of Sponsors
1Democrat Sponsors
0Republican Sponsors
1Unaffiliated Sponsors
0Total Number of Cosponsors
24Democrat Cosponsors
0Republican Cosponsors
24Unaffiliated Cosponsors
0Policy Area and Potential Impact of Bill HR 4485
Primary Policy Focus
Government Operations and PoliticsPotential Impact Areas
- Department of the Treasury
- Government employee pay, benefits, personnel management
- Internal Revenue Service (IRS)
- Labor-management relations
- Tax administration and collection, taxpayers
- Taxation
Alternate Title(s) of Bill HR 4485
To amend title 5, United States Code, to limit the use of taxpayer funded union time for employees of the Internal Revenue Service, and for other purposes.
IRS Customer Service Improvement Act
IRS Customer Service Improvement Act
Comments
Sponsors and Cosponsors of HR 4485
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