Prioritizing Accountability and Accessibility for Aviation Consumers Act of 2023

Prioritizing Accountability and Accessibility for Aviation Consumers Act of 2023

This bill requires the Department of Transportation (DOT) to annually report on aviation consumer complaints related to passengers with a disability.

Each report must include (1) the number and nature of complaints filed with DOT related to passengers with a disability during the previous five years, (2) an overview of DOT's complaint review process and how quickly complaints are addressed, and (3) the number of complaints DOT referred to other departments and agencies for enforcement action.

These reports must be publicly available.

Bill 118 hr 1445, also known as the Prioritizing Accountability and Accessibility for Aviation Consumers Act of 2023, aims to improve accountability and accessibility for consumers in the aviation industry. The bill focuses on several key areas to achieve this goal.

First, the bill requires airlines to provide clear and transparent information to consumers regarding fees, charges, and policies related to ticket purchases. This includes disclosing any additional fees for services such as baggage, seat selection, and flight changes. By providing this information upfront, consumers can make more informed decisions when booking flights.

Second, the bill seeks to improve accessibility for passengers with disabilities. Airlines are required to make reasonable accommodations for individuals with disabilities, including providing accessible seating, boarding assistance, and in-flight services. This ensures that all passengers have equal access to air travel. Additionally, the bill addresses issues related to airline customer service. It requires airlines to establish and maintain customer service plans that outline how they will respond to consumer complaints and provide assistance during flight delays and cancellations. This helps to ensure that passengers receive timely and effective support when issues arise. Overall, the Prioritizing Accountability and Accessibility for Aviation Consumers Act of 2023 aims to enhance the consumer experience in the aviation industry by promoting transparency, accessibility, and accountability among airlines. By implementing these measures, the bill seeks to improve the overall quality of air travel for all passengers.