Prioritizing Accountability and Accessibility for Aviation Consumers Act of 2023

Prioritizing Accountability and Accessibility for Aviation Consumers Act of 2023

This bill requires the Department of Transportation (DOT) to annually report on aviation consumer complaints related to passengers with a disability.

Each report must include (1) the number and nature of complaints filed with DOT related to passengers with a disability during the previous five years, (2) an overview of DOT's complaint review process and how quickly complaints are addressed, and (3) the number of complaints DOT referred to other departments and agencies for enforcement action.

These reports must be publicly available.

The Prioritizing Accountability and Accessibility for Aviation Consumers Act of 2023, also known as Bill 118 s 400, is a piece of legislation introduced in the US Congress with the aim of improving accountability and accessibility for consumers in the aviation industry.

The bill includes provisions that require airlines to provide clear and transparent information to passengers regarding fees, delays, and cancellations. It also mandates that airlines must promptly refund passengers for services not provided, such as baggage fees for lost luggage.

Additionally, the bill seeks to improve accessibility for passengers with disabilities by requiring airlines to make reasonable accommodations for individuals with disabilities, including providing accessible lavatories and ensuring that passengers with disabilities have equal access to air travel. Furthermore, the bill includes measures to enhance consumer protections, such as requiring airlines to provide timely notification of flight delays and cancellations, as well as ensuring that passengers are adequately compensated for overbooked flights. Overall, the Prioritizing Accountability and Accessibility for Aviation Consumers Act of 2023 aims to enhance consumer rights and protections in the aviation industry, ensuring that passengers are treated fairly and have access to essential information and services when traveling by air.