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Federal Agency Customer Experience Act of 2017

4/7/2025, 3:22 PM

Summary of Bill S 1088

Bill 115 s 1088, also known as the Federal Agency Customer Experience Act of 2017, aims to improve the customer service experience for individuals interacting with federal agencies. The bill requires federal agencies to develop and implement customer experience improvement plans, which must include strategies for collecting feedback from customers, measuring customer satisfaction, and addressing any issues identified.

Additionally, the bill requires agencies to designate a Chief Customer Experience Officer to oversee the implementation of these plans and ensure that customer service improvements are being made. The Chief Customer Experience Officer is also responsible for reporting to Congress on the progress of these efforts.

Overall, the Federal Agency Customer Experience Act of 2017 seeks to enhance the quality of service provided by federal agencies to the public, with a focus on improving customer satisfaction and responsiveness. By requiring agencies to prioritize customer experience and establish accountability measures, the bill aims to create a more efficient and effective government that better serves the needs of the American people.

Current Status of Bill S 1088

Bill S 1088 is currently in the status of Bill Introduced since May 10, 2017. Bill S 1088 was introduced during Congress 115 and was introduced to the Senate on May 10, 2017.  Bill S 1088's most recent activity was Referred to the House Committee on Oversight and Government Reform. as of November 8, 2017

Bipartisan Support of Bill S 1088

Total Number of Sponsors
1
Democrat Sponsors
1
Republican Sponsors
0
Unaffiliated Sponsors
0
Total Number of Cosponsors
0
Democrat Cosponsors
0
Republican Cosponsors
0
Unaffiliated Cosponsors
0

Policy Area and Potential Impact of Bill S 1088

Primary Policy Focus

Government Operations and Politics

Comments

Sponsors and Cosponsors of S 1088

Claire McCaskill
Claire McCaskill
MissouriDemocrat
James Lankford
James Lankford
OklahomaRepublican

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