Federal Agency Customer Experience Act of 2017

Bill 115 s 1088, also known as the Federal Agency Customer Experience Act of 2017, aims to improve the customer service experience for individuals interacting with federal agencies. The bill requires federal agencies to develop and implement customer experience improvement plans, which must include strategies for collecting feedback from customers, measuring customer satisfaction, and addressing any issues identified.

Additionally, the bill requires agencies to designate a Chief Customer Experience Officer to oversee the implementation of these plans and ensure that customer service improvements are being made. The Chief Customer Experience Officer is also responsible for reporting to Congress on the progress of these efforts.

Overall, the Federal Agency Customer Experience Act of 2017 seeks to enhance the quality of service provided by federal agencies to the public, with a focus on improving customer satisfaction and responsiveness. By requiring agencies to prioritize customer experience and establish accountability measures, the bill aims to create a more efficient and effective government that better serves the needs of the American people.