A bill to require the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center or contract call center work overseas, to make such companies ineligible for Federal grants or guaranteed loans, and to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes.

Bill 118 s 4300, also known as the Call Center Worker and Consumer Protection Act, aims to hold companies accountable for relocating call center operations overseas. The bill requires the Secretary of Labor to create and maintain a public list of all employers who move their call centers or contract call center work outside of the United States.

Companies that appear on this list will be deemed ineligible for federal grants or guaranteed loans. Additionally, the bill mandates that businesses disclose the physical location of their agents who engage in customer service communications. This transparency is intended to ensure that consumers are aware of where their calls are being handled and to promote domestic job growth.

Overall, the Call Center Worker and Consumer Protection Act seeks to protect American workers and promote economic growth by discouraging the outsourcing of call center jobs.