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Stuck On Hold Act

10/1/2024, 3:38 AM

Summary of Bill HR 6656

The "Stuck On Hold Act" (H.R. 6656) was introduced in the 118th Congress on December 7, 2023. The bill aims to address issues related to long wait times and inefficiencies in customer service, particularly in government agencies or large corporations. Key provisions include setting specific time limits for customers to be on hold, requiring companies to offer call-back options, and mandating regular reporting on call waiting times. The act also proposes penalties for organizations that do not comply with the established guidelines. For more details and the full text of the bill, it can be accessed through the official PDF link: https://www.congress.gov/118/bills/hr6656/BILLS-118hr6656ih.pdf.

Congressional Summary of HR 6656

Stuck On Hold Act

This bill requires the Department of Veterans Affairs and the Social Security Administration to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 15 minutes. The agencies must also issue guidance to reduce the average wait time to no more than 15 minutes.

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Current Status of Bill HR 6656

Bill HR 6656 is currently in the status of Passed in House since September 25, 2024. Bill HR 6656 was introduced during Congress 118 and was introduced to the House on December 7, 2023.  Bill HR 6656's most recent activity was Received in the Senate and Read twice and referred to the Committee on Veterans' Affairs. as of September 25, 2024

Bipartisan Support of Bill HR 6656

Total Number of Sponsors
1
Democrat Sponsors
0
Republican Sponsors
1
Unaffiliated Sponsors
0
Total Number of Cosponsors
3
Democrat Cosponsors
2
Republican Cosponsors
1
Unaffiliated Cosponsors
0

Policy Area and Potential Impact of Bill HR 6656

Primary Policy Focus

Social Welfare

Potential Impact Areas

- Department of Veterans Affairs
- Social Security Administration
- Telephone and wireless communication

Alternate Title(s) of Bill HR 6656

Stuck On Hold Act
Stuck On Hold Act
Stuck On Hold Act
Stuck On Hold Act
To direct the Secretary of Veterans Affairs and the Commissioner of Social Security to implement automated systems with callback functionality for each customer service telephone line of the Department of Veterans Affairs and the Social Security Administration, respectively, and for other purposes.

Comments

Sponsors and Cosponsors of HR 6656

Ken Calvert
Ken Calvert
CaliforniaRepublican
Daniel Webster
Daniel Webster
FloridaRepublican
Mike Thompson
Mike Thompson
CaliforniaDemocrat
Henry Cuellar
Henry Cuellar
TexasDemocrat

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