Stuck On Hold Act

10/1/2024, 3:38 AM

Stuck On Hold Act

This bill requires the Department of Veterans Affairs and the Social Security Administration to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 15 minutes. The agencies must also issue guidance to reduce the average wait time to no more than 15 minutes.

Congress
118
Number
HR - 6656
Introduced on
2023-12-07
# Amendments
0
Sponsors
+5
Cosponsors
+5

Variations and Revisions

9/25/2024
Text
PDF
XML

Status of Legislation

Bill Introduced
Introduced to House
Passed in House
Introduced to Senate
Senate to Vote

Purpose and Summary

Stuck On Hold Act

This bill requires the Department of Veterans Affairs and the Social Security Administration to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 15 minutes. The agencies must also issue guidance to reduce the average wait time to no more than 15 minutes.

Alternative Names
Official Title as IntroducedTo direct the Secretary of Veterans Affairs and the Commissioner of Social Security to implement automated systems with callback functionality for each customer service telephone line of the Department of Veterans Affairs and the Social Security Administration, respectively, and for other purposes.
Policy Areas
Social Welfare
Potential Impact
Department of Veterans Affairs•
Social Security Administration•
Telephone and wireless communication

Comments

Recent Activity

Latest Summary9/19/2024

Stuck On Hold Act

This bill requires the Department of Veterans Affairs and the Social Security Administration to implement automated systems for their customer phone lines that inform callers of the expected wait time and t...

Latest Action9/25/2024
Received in the Senate and Read twice and referred to the Committee on Veterans' Affairs.