IRS Customer Service Improvement Act

12/15/2023, 4:06 PM

Summary of Bill S 1053

The IRS Customer Service Improvement Act, also known as Bill 118 s 1053, is a piece of legislation introduced in the US Congress with the aim of improving customer service at the Internal Revenue Service (IRS). The bill seeks to address the long wait times and lack of responsiveness that taxpayers often experience when trying to contact the IRS for assistance.

One of the key provisions of the bill is the requirement for the IRS to develop and implement a comprehensive customer service strategy. This strategy would include measures to reduce wait times for phone calls and improve the quality of assistance provided to taxpayers. The bill also calls for the IRS to regularly report to Congress on its progress in implementing the customer service strategy.

Additionally, the bill includes provisions aimed at improving the training and performance management of IRS employees who interact with taxpayers. This includes requirements for ongoing training and performance evaluations to ensure that employees are equipped to provide high-quality customer service. Overall, the IRS Customer Service Improvement Act is intended to address the longstanding issues with customer service at the IRS and ensure that taxpayers are able to receive the assistance they need in a timely and efficient manner. The bill has garnered bipartisan support in Congress and is seen as a positive step towards improving the overall experience for taxpayers dealing with the IRS.

Congressional Summary of S 1053

IRS Customer Service Improvement Act

This bill prohibits the use of official time for specified union activities by employees of the Internal Revenue Service during the periods each year (1) beginning on February 12 and ending on May 5, and (2) beginning on September 1 and ending on November 1.

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Current Status of Bill S 1053

Bill S 1053 is currently in the status of Bill Introduced since March 29, 2023. Bill S 1053 was introduced during Congress 118 and was introduced to the Senate on March 29, 2023.  Bill S 1053's most recent activity was Read twice and referred to the Committee on Finance. as of March 29, 2023

Bipartisan Support of Bill S 1053

Total Number of Sponsors
1
Democrat Sponsors
0
Republican Sponsors
1
Unaffiliated Sponsors
0
Total Number of Cosponsors
2
Democrat Cosponsors
0
Republican Cosponsors
2
Unaffiliated Cosponsors
0

Policy Area and Potential Impact of Bill S 1053

Primary Policy Focus

Government Operations and Politics

Alternate Title(s) of Bill S 1053

IRS Customer Service Improvement ActIRS Customer Service Improvement ActA bill to amend title 5, United States Code, to limit the use of taxpayer funded union time for employees of the Internal Revenue Service, and for other purposes.
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Comments

Sponsors and Cosponsors of S 1053

Mike Braun
Mike Braun
Indiana(Republican)
Kevin Cramer
Kevin Cramer
North Dakota(Republican)

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