Improved Transportation Consumer Protection Act of 2023

Improved Transportation Consumer Protection Act of 2023

This bill establishes an Office of Consumer Protection in the Department of Transportation (DOT). The office must (1) assist, educate, and protect consumers; (2) monitor compliance with, conduct investigations relating to, and enforce consumer protection, civil rights, and licensing requirements; and (3) promulgate, as appropriate, consumer protection and civil rights regulations.

The office must also submit an annual report to Congress on consumer protection issues. This report must be publicly available on DOT's website.

Bill 118 s 1551, also known as the Improved Transportation Consumer Protection Act of 2023, aims to enhance protections for consumers in the transportation industry. The bill includes provisions that require transportation companies to provide clear and transparent pricing information to customers, including any additional fees or charges that may apply. It also mandates that companies disclose their cancellation and refund policies in a clear and easily accessible manner.

Additionally, the bill seeks to improve safety standards for transportation services by requiring companies to conduct thorough background checks on all drivers and ensure that vehicles meet certain safety requirements. This includes regular maintenance checks and inspections to prevent accidents and ensure the well-being of passengers.

Furthermore, the Improved Transportation Consumer Protection Act of 2023 includes measures to address issues related to accessibility for individuals with disabilities. Transportation companies will be required to provide accommodations for passengers with disabilities, such as wheelchair-accessible vehicles and trained staff to assist with boarding and disembarking. Overall, this bill aims to protect consumers in the transportation industry by promoting transparency, safety, and accessibility. It seeks to hold transportation companies accountable for providing high-quality services and ensuring the well-being of all passengers.