IRS Customer Service Improvement Act

IRS Customer Service Improvement Act

This bill prohibits the use of official time for specified union activities by employees of the Internal Revenue Service during the period each year beginning on February 12 and ending on April 15.

Bill 117 hr 4485, also known as the IRS Customer Service Improvement Act, aims to improve the customer service provided by the Internal Revenue Service (IRS) to taxpayers. The bill was introduced in the House of Representatives on September 15, 2021, by Representative John Lewis.

The main provisions of the bill include requiring the IRS to develop and implement a comprehensive customer service strategy to improve the quality and timeliness of services provided to taxpayers. This strategy would include measures to reduce wait times for phone calls, improve the accuracy of information provided to taxpayers, and enhance the overall customer experience.

Additionally, the bill requires the IRS to report to Congress on its progress in implementing the customer service strategy and meeting established performance goals. This reporting requirement is intended to ensure transparency and accountability in the IRS's efforts to improve customer service. Overall, the IRS Customer Service Improvement Act seeks to address longstanding issues with the IRS's customer service, such as long wait times and inaccurate information, in order to better serve taxpayers and improve their interactions with the agency.